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Frequently Asked Questions

What happens if my mortgage is sold to another mortgage company?

Chances are you will make payments to different servicers over the course of your VA mortgage. Selling mortgages from servicer to servicer is common, and sometimes a VA mortgage payment is sent to the old loan holder because notification of the new owner of your loan and your payment became crossed in the mail. If this happens, you may receive a notice of non-payment from the new loan holder.

Don't delay in contacting the new owner of your VA mortgage to straighten up the problem. While it is technically up to the two servicers to fix the matter, your credit rating and payment schedule could be affected if you don't act accordingly.

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Compare Top VA Purchase Lenders

Take the guesswork out of finding a VA Loan provider. Veterans United Home Loans created this site to educate and empower military homebuyers. Regardless of what lender you pick, it's always a good idea to compare and know your options.

  • NMLS #1907
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    • Veterans United ranks No. 1 in Customer Ratings for VA purchase lenders, according to ratings and reviews collected by TrustPilot.
    • In 2019, Veterans United closed 46,019 VA Purchase Loans, which was 9% of all VA Purchase Loans closed nationwide last year.
    • VA Loans were 100% of the company’s total loan volume.
  • NMLS #401058
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    • USAA ranks No. 5 in Customer Ratings for VA purchase lenders, according to ratings and reviews collected by TrustPilot.
    • In 2019, USAA closed 28,484 VA Purchase Loans, which was 8% of all VA Purchase Loans closed nationwide last year.
    • VA Loans were 64% of the company’s total loan volume.
  • NMLS #399807
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    • Navy Federal ranks No. 3 in Customer Ratings for VA purchase lenders, according to ratings and reviews collected by TrustPilot.
    • In 2019, Navy Federal closed 26,391 VA Purchase Loans, which was 6% of all VA Purchase Loans closed nationwide last year.
    • VA Loans were 53% of the company’s total loan volume.
  • Customer Ratings: Customer Ratings based on ratings and reviews provided by TrustPilot. VALoans.com is not affiliated with TrustPilot and has no control or influence on how users rate each lender.
  • 2019 VA Loans: Total VA loan volume for fiscal year 2019 as reported by the Department of Veterans Affairs (VA Home Purchase, VA Interest Rate Reduction Refinance, VA Cash-Out Refinance).
  • % VA Volume: Percentage of lender's total loan volume which is comprised of VA Loans, determined from Product Mix data found under Lender Search located here.